Refund policy
Return & Refund Policy
We take great pride in the quality of our handcrafted furniture. As each item is made to order, please review the following policy carefully before purchasing.
1. Made-to-Order Items
All our furniture is handcrafted to order. For this reason, we do not accept returns or refunds for change of mind, incorrect measurements, or personal preference once production has started.
2. Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
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Clear photos of the damage
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Your order number
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A brief description of the issue
Once reviewed, we will offer a repair, replacement, or refund, depending on the situation.
3. Natural Wood Characteristics
Wood is a natural material. Variations in colour, grain, knots, texture, and small imperfections are part of the product’s character and are not considered defects.
These natural variations do not qualify for returns or refunds.
4. Incorrect or Incomplete Delivery Information
We are not responsible for delays or losses caused by incorrect or incomplete delivery details provided at checkout. Any additional delivery or redelivery costs will be the responsibility of the customer.
5. Refund Processing
Approved refunds will be issued to the original payment method only.
Please allow 5–10 working days for refunds to appear in your account after approval.
6. Cancellations
Orders may be cancelled only before production begins. Once production has started, cancellations are no longer possible.
7. Return Shipping
If a return is approved due to damage or fault, the return cost will be your responsibility. You will need to arrange the return to the following address:
First Floor – Unit 1
10 Station Road
Batley
WF17 5SU
Unauthorised returns will not be accepted.
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us through our website or email. Our team is always happy to help.