Terms of service
Terms of Service
Welcome to our store. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.
1. General Conditions
By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian. We reserve the right to refuse service to anyone for any reason at any time.
2. Product Information
All our furniture is handcrafted to order. Due to the natural characteristics of wood, variations in grain, colour, knots, and texture are normal and should be expected. These natural variations are not considered defects.
Product images are for illustrative purposes only. While we make every effort to display products accurately, slight differences may occur.
3. Pricing & Payments
All prices are listed in GBP (£) unless stated otherwise.
We reserve the right to change prices at any time without prior notice.
Payment must be completed in full at checkout. Orders will not be processed until payment has been successfully received.
4. Order Acceptance & Cancellation
Once an order is placed, it cannot be cancelled after production has begun, as each item is made to order.
We reserve the right to cancel or refuse any order if fraud, unauthorised transactions, or pricing errors are suspected.
5. Shipping & Delivery
Delivery times are estimates and may vary due to production schedules, courier delays, or circumstances beyond our control.
We are not responsible for delays caused by third-party delivery services.
Please ensure delivery details are accurate. We are not liable for failed deliveries due to incorrect information provided by the customer.
6. Returns & Refunds
As our products are custom-made, returns are not accepted unless the item is faulty or damaged upon arrival.
Any issues must be reported within 48 hours of delivery, along with clear photographic evidence.
Approved refunds or replacements will be processed according to our Returns Policy.
7. Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Our total liability shall not exceed the value of the product purchased.
8. Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of our store and may not be copied, reproduced, or used without written permission.
9. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately once posted on the website.
10. Contact Information
If you have any questions regarding these Terms of Service, please contact us through our website or email.